Refund policy

Refund Policy

Due to the nature of our Advent Calendars, we do not offer voluntary refunds or exchanges for change of mind once the calendar has been opened, used, or any compartments have been opened.

If your order arrives damaged, broken, defective, or you receive the wrong item, please contact us at Merrychapters.store@gmail.com with photos of the item and your order details so we can arrange a replacement or refund where appropriate.

For unopened and unused orders, any cancellation or return rights required by law will still apply.

Your statutory rights are not affected.